All of our services are quoted in full before work begins, so you know exactly what to expect. Payment can be made either in one lump sum or spread over agreed monthly instalments.

We work with both private clients and those receiving support through Adult Social Care (ASC). In some cases, funding may be available through local authorities or housing officers, depending on your circumstances.

If you receive Direct Payments following a Care Needs Assessment, these may be used to pay for our services—provided the number of funded support hours aligns with the hours we deliver. For example:

• A full day of support per week typically requires funding for 16 hours per week

• A half day of support per week typically requires funding for 8 hours per week

We deliver support either over consecutive days or as ongoing weekly sessions with a clear end date, depending on what works best for you.

Invoices will be issued in line with your agreed payment plan, and we can support you in setting up a payment method such as direct debit if helpful.

We understand that funding and affordability can be a concern. If you feel you would benefit from our service but are unsure how to pay, please get in touch—our team will always do their best to explore available options with you.

If you are not currently receiving support but feel you may be eligible, you can apply for a Care Needs Assessment here:
https://www.gov.uk/apply-needs-assessment-social-services

Both Ori and Laura have a history of mental health and caring careers as well as personal life experiences in mental health.

With over 10 years of mental health experience combined and a further 4 years in caring roles, both Ori and Laura are DBS checked, insured and trained in emergency first aid, mental health first aid and biohazard trained.

As well as this, Laura and Ori have training certificates in Understanding Autism, Mental Health Awareness, Mental Health First Aid, First Aid, Fire safety, Health and Safety, Safeguarding Adults, Safeguarding level 2, Safeguarding Children, GDPR, Equality and Diversity, Infection Control, Drug and Alcohol and NAPPI training.

Yes! Our service specialises in working with those who have a hoarding disorder, as well as many other mental health disorders.

We work alongside the client from the very beginning; to sort, declutter and clean the property to a safe standard, and the client is involved in all decisions. We understand this can be a daunting experience and our experienced staff provide support on site, throughout the entire process.

Yes! We are biohazard trained and ensure correct PPE is used at every job, ensuring the highest quality and safety throughout all our works.

Rethinkable is based in Crowborough, and we primarily cover East Sussex and West Kent.

We are sometimes able to travel further afield depending on the nature of the work, so if you’re unsure whether we can support you in your area, please get in touch and we’ll be happy to discuss your needs.

The duration of our support varies for each client, as all of our work is tailored to individual needs.

Timescales depend on factors such as the condition of the property, the scale of hoarding, and whether specialist biohazard cleaning is required. We will provide a timeframe as part of your initial quote, so you know what to expect from the outset.

We prioritise your confidentiality at all times.

Photos will be taken purely for quoting and documentation purposes, but these are only shared with relevant professionals directly involved in your care.

We do not use social media or share before-and-after photos publicly.

If you are happy for us to use non-identifying images for a case study, this will always be discussed and agreed with you in advance.

We’re always interested in hearing from people who are passionate about helping others and want to support individuals in creating safer, more independent living environments.

While we don’t always have immediate vacancies, we welcome expressions of interest from those open to flexible or ad-hoc work, particularly within decluttering support roles as opportunities arise.

If you are compassionate, reliable, and have a strong work ethic, we would love to hear from you.

Please email your CV and a brief covering note to info@rethinkable.uk.